[Fully Updated] Peoplecert ITIL-4-Specialist-High-velocity-IT Dumps With Latest ITIL-4-Specialist-High-velocity-IT Exam Questions (2025)
[Fully Updated] Peoplecert ITIL-4-Specialist-High-velocity-IT Dumps With Latest ITIL-4-Specialist-High-velocity-IT Exam Questions (2025)
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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:
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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q88-Q93):
NEW QUESTION # 88
An organization's customers have historically been satisfied with the functionality and performance of its services. Recently, however, the organization is getting complaints about both the performance of the services and areas such as sales and customer support.
How can the organization BEST collect the information needed to address these complaints?
- A. Gather customer experience and service level metrics
- B. Analyze operational metrics and sales data
- C. Review internal service performance reports
- D. Conduct stakeholder interviews to understand issues
Answer: A
NEW QUESTION # 89
An organization is encouraging its staff to work from home instead of the office. This has caused changes to how and when users access services.
Which aspect of 'managing demand and opportunities' would provide a better understanding of this situation?
- A. Analyzing patterns of business activity
- B. Monitoring service availability
- C. Implementing resource optimization tools
- D. Creating new service level agreements
Answer: B
NEW QUESTION # 90
An organization's customers have historically been satisfied with the functionality and performance of its services. Recently, however, the organization is getting complaints about both the performance of the services and areas, such as sales and customer support. How can the organization BEST collect the information needed to address these complaints?
Answer:
Explanation:
Gather customer experience and service level metrics
NEW QUESTION # 91
A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a sensitive way.
Which is the MOST appropriate approach?
- A. Use a mix of communication methods and ensure that any feedback received is shared openly on a public forum
- B. Use instant messaging for both communicating and receiving feedback to ensure a quick response for all affected staff
- C. Use a mix of communication methods and ensure that a feedback mechanism is included that allows anonvmitv to be retained
- D. Send an email to the affected staff and ensure that as much detail as possible is included
Answer: C
NEW QUESTION # 92
An organization is negotiating and agreeing on the service levels for a social media site.
Which is an example of a measure of utility that should be included in the service level agreement?
- A. The average time to respond to a user query
- B. The cost of hosting the service
- C. The number of photo formats supported for upload
- D. The uptime percentage of the social media site
Answer: C
NEW QUESTION # 93
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